30-DAY RETURNS
Returns & refunds
Clear return conditions and no restocking fee. Start with your order number and the item you want to return.
Return window and condition
Request a return within 30 days of delivery. Change-of-mind returns must be new, unused and unsharpened, in the original packaging with all supplied accessories. These condition requirements do not prevent you from reporting an item that arrived damaged, defective or incorrect.
How to request a return
Email support@fannosawworks.com or call +1 (530) 895-1763 with your order number, item and reason for return. We will provide return authorization and the instructions for sending the item back. Please obtain authorization before posting a return.
Return shipping and fees
For damaged, defective or incorrect items, we provide a prepaid return label. For change-of-mind returns or an incorrectly chosen size/model, the customer pays return shipping. Restocking fee: $0.00.
Return address
Fanno Saw Works / Returns, 224 W 8th Ave, Chico, CA 95926, United States. Include your order number and return authorization with the parcel.
Refunds
After receipt and inspection, approved refunds are issued to the original payment method within 5–7 business days. Your bank or payment provider may need additional time to display the credit. Standard U.S. shipping is free, so there is no original standard delivery charge to deduct. If we supplied an incorrect, damaged or defective item, we cover the return shipping.
Cancellations
Contact us as soon as possible to request cancellation. If the order has not dispatched, we will confirm whether it can be cancelled. Once dispatched, use the return process above. These terms do not limit rights that cannot lawfully be excluded.
How can we help?
For product advice, order questions or return requests, contact the store.
Monday–Friday, 10 AM–5 PM Pacific Time.